This Shipping Policy outlines how orders placed on alluvijab.com are processed, dispatched, and delivered.
Dispatch Time
Orders placed and paid for before 2 pm on working days are typically dispatched the same day. Orders received after 2 pm or on weekends/public holidays are dispatched the next working day.
Delivery Services
We use tracked and signed-for courier services (e.g., DHL, FedEx, UPS, Royal Mail, DPD) depending on destination, weight, and service availability. Once shipped, you will receive tracking information by email or SMS.
Delivery Times
- EU/UK/USA/Australia Orders: Typically delivered within 48 to 72 hours after dispatch.
- Other Country Orders: Delivery times vary by location and customs handling, but usually range from 3–5 working days.
Shipping Fees
Shipping costs are shown at checkout, calculated based on your location and parcel weight. We occasionally offer free shipping promotions.
Order Tracking
All shipments include tracking. You’ll receive a tracking number once your parcel leaves our fulfilment centre.
Missed Deliveries / Re-delivery
If no one is available to accept the parcel, the courier may leave a calling card or attempt redelivery. You must follow up with the courier directly using your tracking number or inform us of follow-up assistance immediately.
Customs & Import Duties
International buyers are not responsible for any applicable customs duties, VAT, or import taxes. These charges are included in our product or shipping prices. Hence, feel free to place your order from any part of the world and expect your delivery at your doorstep.
Delivery Issues
If your parcel is delayed, lost, or arrives damaged, please contact us at sales@alluvijab.com within 72 hours of the expected delivery date. Include your order number and tracking details.
Address Errors
Ensure your delivery details are entered correctly. We cannot be held responsible for delivery issues resulting from incorrect or incomplete address information.
Contact Us
For any data-related queries, please contact:
Alluvi Healthcare
Email: sales@alluvijab.com
Website: https://www.alluvijab.com